Free Sharepoint 2010 Help Desk Template. This requirement is is catered through various free project templates available in CodePlex. The project template we are discussing here is named Project Lite created by the company named BrightWorks.
For most help desk needs, creating an Issue Tracking list and adding a few custom columns with validation is more than adequate. It is important to keep in mind though that those templates are not supported, so you're going to have to deal with any. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box.
Help desk widget to provide support on public sites.
One spot to manage your devices.
It can easily be set up in less than one hour and when you are ready, you can create views for the various user groups. This requirement is is catered through various free project templates available in CodePlex. One such process that is common to many organizations is the Help Desk.